How to Order:
All our products are proudly manufactured
from start to finish in the USA. Most of our collection is
available for immediate delivery. You may place your order
by using our online order form, faxing a reorder form to
(732) 566-3401, or by calling (800) 391-3520 to speak with
a sales representative.
We require a major credit card on file with our firm for all orders. We
happily accept Visa, MasterCard, American Express, and Discover for payment.
If paying by check, please make your check payable to “All Star Dogs” and
mail it to the following address:
All Star Dogs
20 Hastings Road
Marlboro, NJ 07746
All Star Dogs Return Policy
All product claims must be received by phone
within 7 days of receipt of merchandise. Any returned merchandise
must be accompanied by our prepaid shipping label, which
we will provide you with once your claim is processed. Any
unauthorized returns will not be accepted and returned to
point of origin. Our warehouse will inspect returned
merchandise and a credit will be issued to your account accordingly
for future purchases; we do not issue monetary refunds under
any circumstances. Cost of return shipment and a restocking
fee will be assessed to any non-defective merchandise credit
issued.
Due to health hazards, we cannot accept
return of any merchandise that has been previously shelved
for resale in a business. This policy is in place due to
the nature and function of this type of merchandise and our
business.
All authorized merchandise returns
must include items in the condition that they were shipped
in. No exceptions. If you receive a packing slip with a
notice of "Balance of order to follow” you
will receive the remainder of your order shortly. If you
wish us to not fulfill the remainder of the order, it is
your responsibility to notify us of such otherwise all
remaining items will be shipped when they become available.
Unreturned product not received by our warehouse within thirty days of replacement good delivery will be automatically charged to the credit card on file.
All
Star Dogs Workmanship Guarantee
Manufacturing defects
of any kind will happily be replaced if reported within
10 days from the day of shipment. We inspect all our
shipments to insure you the highest quality workmanship
on each and every piece we ship. In the event that an
item(s) is defective, please contact your sales representative
directly to arrange for replacement. We will gladly replace
the damaged item for the exact item style and size. In
the event the damaged good is out of stock, you may exchange
it for a different style or a credit will be posted to
your account for future purchases.
