All Star Dogs - Information Page

How to Order:

All our products are proudly manufactured from start to finish in the USA. Most of our collection is available for immediate delivery. You may place your order by using our online order form, faxing a reorder form to (732) 566-3401, or by calling (800) 391-3520 to speak with a sales representative.
We require a major credit card on file with our firm for all orders. We happily accept Visa, Master Card, American Express, and Discover card for payment. If paying by check, please make your check payable to All Star Dogs and mail it to the following address:

All Star Dogs

20 Hastings Road

Marlboro, NJ 07746

NEW CUSTOMERS

Call our office at (800) 391-3520, fax us at (732)566-3401 or email us at Info@AllStarDogs.com with your name, store information, Tax ID and phone number for catalog and prices.

EXISTING CUSTOMERS ONLY

Please click here to print our REORDER FORM

All Star Dogs Return Policy

All product claims must be received by phone within 7 days of receipt of merchandise. Any unauthorized returns will not be accepted and returned to point of origin. Returned merchandise must be accompanied by our prepaid shipping label, which we will provide you with once your claim is processed. . Our warehouse will inspect returned merchandise and a credit will be issued to your account accordingly for future purchases; we do not issue monetary refunds under any circumstances. Cost of return shipment and a restocking fee will be assessed to any non-defective merchandise credit issued.

Due to health hazards, we cannot accept return of any merchandise that has been previously shelved for resale in a business place. This policy is in place due to the nature and function of this type of merchandise and our business.

All authorized merchandise returns must include items in the condition that they were shipped in. No exceptions. If you receive a packing slip with a notice of “Balance of order to follow” you will receive the remainder of your order shortly. If you wish us to not fulfill the remainder of the order, it is your responsibility to notify us of such, otherwise all remaining items will be shipped when they become available.

Unreturned product not received by our warehouse within thirty days of replacement good delivery will be automatically charged to the credit card on file.

All Star Dogs Workmanship Guarantee

Manufacturing defects of any kind will happily be replaced if reported within 30 days from the day of shipment. We inspect all our shipments to insure you the highest quality workmanship on each and every piece we ship. In the event that an item(s) is defective, please contact your sales representative directly to arrange for replacement. We will gladly replace the damaged item for the exact item style and size. In the event the damaged good is out of stock, you may exchange it for a different style or a credit will be posted to your account for future purchases.

First order must be prepaid in full by Credit card or by check before shipping . If paying by check please make checks payable to All Star Dogs.

Mail it to our main office:

All Star Dogs
20 Hastings Road
Marlboro, NJ 07746

Shipping

We use UPS ground service for shipments in the USA. Different arrangements can be made for faster delivery.

We use Air Mali via US Post office when shipping over seas.

FAQ

HOW CAN I OBTAIN WHOLESALE PRICING INFORMATION ?

We do not provide wholesale pricing directly on our web site. As we do not sell directly to the public, it is necessary to securely provide you with this information via email. Please complete the information request form or send direct email to info@allstardogs.com with your business name and complete address, Tax ID and /or business license number and contact information. Our pricing sheet will correspond directly to our online catalog.

I ONLY RECEIVED PART OF MY ORDER, WHERE IS THE REST OF MY MERCHANDISE ?

Our products ship from several different warehouse locations, so your order may be split up into more then one shipment.

AS A RETAILER, CAN I BUY PRODUCTS DIRECTLY FROM ALL STAR DOGS ?

Yes, we work directly with retailers to supply them with our extensive line of products. We remove the middleman and added costs associated with distributorship by providing our clients with the newest and most extensive product line in the industry at the lowest price. We do not sell our products directly to the public to create unfair competition for our clients.

AS A RETAILER, HOW CAN I RECEIVE NEW PRODUCT INFORMATION AND PROMOTIONS FROM ALL STAR DOGS?

Our web site is updated regularly with new styles so visit regularly. We showcase our new line each season on the trade show circuit with great show specials! Mailers are sent out every quarter to bring you up to date with all our new items.

WHICH TRADE SHOWS DO YOU ATTEND?

We exhibit at all the major pet industry trade shows in North America including the Global Pet Expo, Super Zoo, H.H. Backer Spring & Christmas Shows, and the Groom Expo. Please visit us at an upcoming show to view our new seasonal line.

AS A CONSUMER, WHERE CAN I PURCHASE ALL STAR DOGS PRODUCTS?

Our items are featured in over 1500+ retailers throughout the nation including pet supply stores, boutique, specialty gift stores, dog bakeries, and grooming salons/spas. We welcome e-mail inquiries to help you find a store in your area where you can purchase our products.

CAN I EMAIL A PICTURE OF MY PET WITH YOUR PRODUCTS?

Absolutely! We would love to see your dog sporting one of our exclusive styles.

WHERE ARE YOUR PRODUCTS MANUFACTURED?

ALL of our items are proudly manufactured from start to finish in the USA.

HOW DO I OPEN UP MY ACCOUNT AND PLACE MY INITIAL ORDER?

All new accounts must be set up by phone. Please contact our sales department at 800-391-3520 to setup your account and place your initial order.

WHAT IS YOUR MINIMUM AMOUNT FOR REORDERS?

Reorders are subject to a $75.00 minimum, not including shipping. Every style you purchase initially becomes available to you on an open stock basis for you can replenish your inventory or if you need to, bring in a full size run assortment for the upcoming season. Reorders may be placed by phone, fax, or e-mail.




		How to Order: All our products are proudly manufactured from start to finish in the USA. Most of our collection is available for immediate delivery. You may place your order by using our online order form, faxing a reorder form to (732) 566-3401, or by calling (800) 391-3520 to speak with a sales representative. We require a major credit card on file with our firm for all orders. We happily accept Visa, Master Card, American Express, and Discover card for payment. If paying by check, please make your check payable to All Star Dogs and mail it to the following address: All Star Dogs 20 Hastings Road Marlboro, NJ 07746 NEW CUSTOMERS Call our office at (800) 391-3520, fax us at (732)566-3401 or email us at Info@AllStarDogs.com with your name, store information, Tax ID and phone number for catalog and prices. EXISTING CUSTOMERS ONLY Please click here to print our REORDER FORM All Star Dogs Return Policy All product claims must be received by phone within 7 days of receipt of merchandise. Any unauthorized returns will not be accepted and returned to point of origin. Returned merchandise must be accompanied by our prepaid shipping label, which we will provide you with once your claim is processed. . Our warehouse will inspect returned merchandise and a credit will be issued to your account accordingly for future purchases; we do not issue monetary refunds under any circumstances. Cost of return shipment and a restocking fee will be assessed to any non-defective merchandise credit issued. Due to health hazards, we cannot accept return of any merchandise that has been previously shelved for resale in a business place. This policy is in place due to the nature and function of this type of merchandise and our business. All authorized merchandise returns must include items in the condition that they were shipped in. No exceptions. If you receive a packing slip with a notice of “Balance of order to follow” you will receive the remainder of your order shortly. If you wish us to not fulfill the remainder of the order, it is your responsibility to notify us of such, otherwise all remaining items will be shipped when they become available. Unreturned product not received by our warehouse within thirty days of replacement good delivery will be automatically charged to the credit card on file. All Star Dogs Workmanship Guarantee Manufacturing defects of any kind will happily be replaced if reported within 30 days from the day of shipment. We inspect all our shipments to insure you the highest quality workmanship on each and every piece we ship. In the event that an item(s) is defective, please contact your sales representative directly to arrange for replacement. We will gladly replace the damaged item for the exact item style and size. In the event the damaged good is out of stock, you may exchange it for a different style or a credit will be posted to your account for future purchases. First order must be prepaid in full by Credit card or by check before shipping . If paying by check please make checks payable to All Star Dogs. Mail it to our main office: All Star Dogs 20 Hastings Road Marlboro, NJ 07746 Shipping We use UPS ground service for shipments in the USA. Different arrangements can be made for faster delivery. We use Air Mali via US Post office when shipping over seas. FAQ HOW CAN I OBTAIN WHOLESALE PRICING INFORMATION ? We do not provide wholesale pricing directly on our web site. As we do not sell directly to the public, it is necessary to securely provide you with this information via email. Please complete the information request form or send direct email to info@allstardogs.com with your business name and complete address, Tax ID and /or business license number and contact information. Our pricing sheet will correspond directly to our online catalog. I ONLY RECEIVED PART OF MY ORDER, WHERE IS THE REST OF MY MERCHANDISE ? Our products ship from several different warehouse locations, so your order may be split up into more then one shipment. AS A RETAILER, CAN I BUY PRODUCTS DIRECTLY FROM ALL STAR DOGS ? Yes, we work directly with retailers to supply them with our extensive line of products. We remove the middleman and added costs associated with distributorship by providing our clients with the newest and most extensive product line in the industry at the lowest price. We do not sell our products directly to the public to create unfair competition for our clients. AS A RETAILER, HOW CAN I RECEIVE NEW PRODUCT INFORMATION AND PROMOTIONS FROM ALL STAR DOGS? Our web site is updated regularly with new styles so visit regularly. We showcase our new line each season on the trade show circuit with great show specials! Mailers are sent out every quarter to bring you up to date with all our new items. WHICH TRADE SHOWS DO YOU ATTEND? We exhibit at all the major pet industry trade shows in North America including the Global Pet Expo, Super Zoo, H.H. Backer Spring & Christmas Shows, and the Groom Expo. Please visit us at an upcoming show to view our new seasonal line. AS A CONSUMER, WHERE CAN I PURCHASE ALL STAR DOGS PRODUCTS? Our items are featured in over 1500+ retailers throughout the nation including pet supply stores, boutique, specialty gift stores, dog bakeries, and grooming salons/spas. We welcome e-mail inquiries to help you find a store in your area where you can purchase our products. CAN I EMAIL A PICTURE OF MY PET WITH YOUR PRODUCTS? Absolutely! We would love to see your dog sporting one of our exclusive styles. WHERE ARE YOUR PRODUCTS MANUFACTURED? ALL of our items are proudly manufactured from start to finish in the USA. HOW DO I OPEN UP MY ACCOUNT AND PLACE MY INITIAL ORDER? All new accounts must be set up by phone. Please contact our sales department at 800-391-3520 to setup your account and place your initial order. WHAT IS YOUR MINIMUM AMOUNT FOR REORDERS? Reorders are subject to a $75.00 minimum, not including shipping. Every style you purchase initially becomes available to you on an open stock basis for you can replenish your inventory or if you need to, bring in a full size run assortment for the upcoming season. Reorders may be placed by phone, fax, or e-mail.

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