
How
to Order:
All our products are proudly manufactured
in the USA. Most of our collection is available for immediate delivery.
You may place your order by using our online order form or by calling
(917) 731-8650 to speak with a sales representative.
We require a major credit card on file with our firm for all orders. We happily
accept Visa, MasterCard, American Express, and Discover for payment.
All Star Dogs Return Policy
All product claims must be received by
phone within 7 days of receipt of merchandise. Any unauthorized returns
will not be accepted and returned to point of origin. This policy is
in place due to the nature and function of this type of merchandise. Due to health
hazards, we cannot accept return of any merchandise that has been previously
shelved for resale in a business. All authorized merchandise returns must include
items in the condition that they were received in. No exceptions.
All Star Dogs Workmanship Guarantee
Manufacturing defects of any kind will happily
be replaced if reported within 30 days from the day of shipment. We inspect all
our shipments to insure you the highest quality workmanship on each and every
piece we ship. In the event that an item(s) is defective, please contact your
sales representative directly to arrange for replacement. We will gladly replace
the damaged item for the exact item style and size. In the event the damaged
good is out of stock, you may exchange it for a different style or a credit will
be posted to your account for future purchases.
First order must be prepaid in full
by Credit card or by check before shipping . If paying
by check please make checks payable to All
Star Dogs.
Mail it to our
main office:
All Star Dogs
20 Hastings Road
Marlboro, NJ 07746
All
items pre packed on hangers ready for display.
Shipping
We use UPS ground
service for shipments in the USA. Different arrangements can be made
for faster delivery.
We use Air Mai
via US Post office when shipping over seas.
FAQ
AS A RETAILER, CAN I BUY PRODUCTS DIRECTLY
FROM ALL STAR DOGS?
Yes, we work directly with retailers to supply them with our extensive
line of products. We remove the middleman and added costs associated
with distributorship by providing our clients with the newest and
most extensive product line in the industry at the lowest price.
We do not sell our products directly to the public to create unfair
competition for our clients.
AS A RETAILER, HOW CAN I RECEIVE NEW PRODUCT INFORMATION AND PROMOTIONS
FROM ALL STAR DOGS?
Our website is updated regularly with new styles so visit regularly.
We showcase our new line each season on the trade show circuit with
great show specials! Mailers are sent out every quarter to bring
you up to date with all our new items.
WHICH TRADE SHOWS DO YOU ATTEND?
We exhibit at all the major pet industry trade shows in North America
including the Global Pet Expo, Super Zoo, H.H. Backer Spring & Christmas
Shows, and the Groom Expo. Please visit us at an upcoming show to
view our new seasonal line.
AS A CONSUMER, WHERE CAN I PURCHASE ALL STAR DOGS PRODUCTS?
Our items are featured in over 1500+ retailers throughout the nation
including pet supply stores, boutique, specialty gift stores, dog
bakeries, and grooming salons/spas. We welcome e-mail inquiries to
help you find a store in your area where you can purchase our products.
CAN I EMAIL A PICTURE OF MY PET WITH YOUR PRODUCTS?
Absolutely! We would love to see your dog sporting one of our exclusive
styles.
WHERE ARE YOUR PRODUCTS MANUFACTURED?
ALL of our items are proudly manufactured from start to finish in
the USA.
HOW DO I OPEN UP MY ACCOUNT AND PLACE MY INITIAL ORDER?
All new accounts must be set up by phone. Please contact Elan Ovadia
at (848) 565-4116 to setup your account and place your initial order.
WHAT IS YOUR MINIMUM AMOUNT FOR REORDERS?
Reorders have no minimum on the number of pieces you order. Every
style you purchase initially becomes available to you on an open
stock basis for you can replenish your inventory or if you need to,
bring in a full size run assortment for the upcoming season. Reorders
may be placed by phone, fax, or e-mail.